Nationwide Cleaning Marketplace
Reliable, professional cleaning across an entire US state — homes and offices, on-demand booking, dispatch, and recurring schedules.
A statewide cleaning marketplace covering homes and offices. Customers book in seconds, see vetted cleaners with real reviews, get real-time arrival ETAs, and pay through a single saved card. Recurring schedules, last-minute availability, and a satisfaction guarantee bring customers back.
What was broken.
A growing regional cleaning company was running their entire business on phone calls, SMS, and a paper schedule pinned to the office wall. Booking a clean took eight minutes on the phone. Cleaners would no-show or get the wrong address. Repeat customers had to re-explain their preferences every visit. Reviews lived only on Google. There was no path to scale without hiring three more dispatchers.
What we built.
We built a customer-facing booking app, a cleaner mobile app, and an admin dashboard sharing one marketplace core. Customers select home size, service type, frequency, and pay through Stripe in under thirty seconds. Cleaners get jobs pushed to their phone with one-tap accept, in-app navigation, and a checklist of customer preferences. The admin panel handles dispute resolution, recurring billing, and operational analytics — coverage maps, no-show rate, average rating per cleaner.
Built for the desk — every day operations.
Native on iOS & Android.
Features that moved the metric.
Instant booking.
Sub-thirty-second booking with home size, service type, frequency, and saved payment.
Recurring schedules.
Weekly, bi-weekly, monthly schedules with auto-billed cards and easy reschedule.
Real-time tracking.
Live cleaner ETA on the customer app with arrival notification and route map.
Vetted professionals.
Background checks and ID verification on every cleaner before they go live.
In-app messaging.
Direct chat between customer and cleaner with photo sharing for service detail clarification.
Two-way ratings.
Customers and cleaners both rate each visit; quality flags trigger admin review.
Stripe payments.
Card on file, auto-billed for recurring jobs, with tipping and gift card support.
Operations dashboard.
Coverage heatmap, dispatch metrics, customer LTV, cleaner utilisation, and dispute queue.